Shipping policy

PROCESSING
Orders placed before 12pm Sydney time on a business day enter production that day. Orders placed after 12pm, or on weekends and public holidays, begin the next business day. During sale periods and new collection launches, processing times may be slightly extended.

HANDCRAFTED PRODUCTION
2NDSKIN The Label prioritises craftsmanship over mass production. Each piece is individually handcrafted to order, so please allow 7–10 days for production before your order is dispatched.
If the leather for your piece needs to be sourced and this affects your timeline, our team will contact you directly.

SHIPPING
All orders are carefully packed and dispatched from either our Bali or Sydney studio.

  • DHL Express Courier (Bali)
  • Australia Post Parcel Service (Sydney)

Once your order has been dispatched, you will receive a confirmation email with tracking details.
If you do not receive your tracking email, please check your spam or junk folder, or contact us at info@2ndskinthelabel.com.

DELIVERY INFORMATION
We recommend providing a delivery address where someone is available during business hours (Monday – Friday, 9am – 5pm).
Please ensure all address details are entered correctly, including:

  • Street number and name
  • Suburb
  • Postcode
  • Country
  • Contact phone number

We are unable to deliver to PO Boxes or Parcel Lockers.
Orders cannot be processed without complete delivery information, and 2NDSKIN is not responsible for delays caused by incorrect or missing details.

SHIPPING RATES

  • Australia & New Zealand: Free shipping on orders over $300. Orders under $300 are charged a flat rate of $15.
  • International (China, Hong Kong, Indonesia & the United Kingdom): $20 flat rate. We do not currently ship to the USA or Canada.
  • All orders are fully trackable once shipped.

ORDER CHANGES & CANCELLATIONS
Once your order has been processed, it cannot be modified or cancelled. This includes adding or removing items, combining orders, or updating delivery details.

CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties and taxes, which are not included in the purchase price or shipping cost.
These charges are determined by your local customs authority and are the responsibility of the customer.
All international shipments are declared at full value. We are unable to mark orders as gifts or reduce declared values.
If a shipment is refused, you will be responsible for any original shipping costs, duties, taxes and return fees incurred.