Please check your Spam or Promotions folder, as welcome emails can sometimes land there.

If you still can’t find it, feel free to contact us and we’ll be happy to assist.

Please note our welcome codes are one-time use per customer.

Unfortunately we’re unable to apply discount codes to orders once they have been placed.

If you received a welcome code, you’re welcome to use it on your next order, as each code is a one-time use code linked to your email address.

We recommend selecting your usual top size.

For more detailed guidance, please refer to the FIT & SIZING section on each product page, along with our SIZE GUIDE to ensure the best fit.

If you’re unsure, please feel free to reach out — we’re always happy to assist.

Yes — this is one of the beautiful qualities of real leather.

Our pieces are crafted from premium leather designed to soften, stretch slightly and mould to your body over time, creating a personalised fit unique to you.

We recommend choosing your true size, as the leather will naturally soften with wear.

Your piece should feel firm and structured on first wear — this is completely normal.

As you wear it, the leather will begin to soften and adapt to your body, becoming more comfortable and uniquely yours over time.

If your piece feels slightly fitted initially, this is intentional and ensures the best long-term fit.

Of course. If your requested size is available when we receive your return, we will be happy to process an exchange.

Please get in touch with us at info@2ndskinthelabel.com and we’ll guide you through the process.

Please check your Spam or Promotions folder, as confirmation emails can occasionally land there.

If you’re unable to locate it, feel free to email us at info@2ndskinthelabel.com and we’ll be happy to assist.

You can also create an account at checkout to easily access your order history at any time.

Orders placed before 12 PM AEST are processed the same business day. Orders placed after this time will be processed the following business day. Orders placed after 5 PM AEST on Friday through Sunday will be processed on Monday.

During sale periods, collection launches or public holidays, processing times may be slightly longer.

Each piece is individually handcrafted to order, ensuring the exceptional quality and finish 2NDSKIN is known for, please allow 7–10 days for production and processing. If there are any delays, we will notify you via email.

Orders are shipped from our Bali or Sydney warehouse, depending on stock availability, and delivered via DHL (Bali) or Australia Post (Sydney).

We offer free shipping on orders over $150 within Australia and New Zealand.

For international orders, a flat rate of $20 applies.

All orders are shipped via our trusted delivery partners to ensure a fast and reliable service.

Customs duties and taxes vary by country and are determined by your local customs authority.

Please note that international orders may be subject to these charges, which are not included in your order total and are the responsibility of the recipient.

For more information, we recommend contacting your local customs office.

If a shipment is refused, any return shipping costs and associated fees will be the responsibility of the customer.

A pre-order allows you to secure a piece that is not currently in stock and is made to order specifically for you.

Payment is taken at the time of purchase, as with all orders.

As each piece is individually handcrafted, please allow approximately 10–14 days for delivery. All pre-orders are shipped via DHL Express.

Please note that delivery timeframes may vary slightly depending on your location.

We’re so sorry to hear this.

If your item is not in perfect condition, please email us at info@2ndskinthelabel.com within a reasonable timeframe of receiving your order, including:

• A photo of the fault

• Your proof of purchase

Our team will review this promptly and assist you with the next steps.

We would love for you to be 100% happy with your 2NDSKIN purchase but if in the case your purchase is not quite right for you, please submit your return through our returns portal here. 

RETURNS POLICY

Full-priced items (excluding Afterpay purchases) are eligible for a refund, exchange, or 110% online store credit, provided:

• Returns must be submitted within 14 days of delivery
• Items must be unworn, unaltered and in original condition
• All tags and packaging must be intact
• Return shipping is at the customer’s expense

RETURN FOR REFUND

• Submit your return via our Returns Portal
• Please allow up to 24 hours for approval
• Once approved, you will receive return instructions via email
• Return shipping is at the customer’s expense

Once received:
• Allow up to 48 hours for your refund to be processed
• A $15 processing fee applies

RETURN FOR ONLINE STORE CREDIT OF 110%

• Submit your return via our Returns Portal
• Allow up to 24 hours for approval
• Once approved, you will receive return instructions via email
• Return shipping is at the customer’s expense

Once received:
• Your 110% online store credit will be issued within 48 hours

For full details, please visit our returns page.

We’d love to help.

Email us at info@2ndskinthelabel.com or connect with us via Live Chat using the icon in the bottom right corner of our website.