RETURNS
We want you to love your 2NDSKIN piece. If your purchase isn’t quite right, you can submit your return through our returns portal.
Full-priced items (excluding Afterpay orders) are eligible for a refund, exchange or 110% online store credit, provided the following conditions are met:
- Return must be requested and lodged within 14 days of delivery
- Items must be unworn, unaltered and in original condition
- All original tags and packaging must be intact
- Return shipping is at the customer’s expense
RETURN FOR REFUND
Submit your return request via our online returns portal.
Once approved (within 24 hours), you will receive return instructions via email.
Please send your item back using a carrier of your choice.
Once received, please allow up to 48 hours for your refund to be processed. A $15 processing fee will be deducted from your refund.
RETURN FOR 110% STORE CREDIT
Submit your return request via our online returns portal.
Once approved, you will receive return instructions via email.
Return shipping is at the customer’s expense.
Once received, your 110% store credit will be issued within 48 hours.
EXCHANGES
If you would like to exchange your item, please contact us at info@2ndskinthelabel.com.
Alternatively, we recommend placing a new order for your preferred item and returning your original purchase.
AFTERPAY
Full-priced items purchased using Afterpay are eligible for:
- Exchange or credit note to full value, or
- Refund less an 8% service fee
Please email us if you wish to proceed with a refund option.
CREDIT NOTES
Online credit notes are valid for 12 months from the date of issue.
PROMOTIONS & DISCOUNT CODES
Items purchased using a welcome or first-time purchase code are eligible for refund, exchange or credit note.
Items purchased using other promotional or sale codes are eligible for credit note or exchange only.
ARCHIVE SALE
Archive Sale items include samples, past-season styles or pieces with minor imperfections and are priced accordingly.
- Eligible for exchange or credit note (valid 6 months)
- No refunds on Archive Final Sale items
All returns must be in original condition with tags attached.
FREE GIFT PROMOTIONS
If returning an order that included a free gift, the gift must also be returned if the remaining order value falls below the qualifying threshold.
FAULTY ITEMS
All garments are carefully inspected prior to dispatch. In the unlikely event of a fault, we will repair, replace or refund your item.
Please note that natural variations in leather — including slight colour differences or markings — are not considered faults.
If you receive a faulty or incorrect item, please contact us immediately.
STOCKISTS
This returns policy applies to purchases made via our website only. If you purchased from a stockist, please contact them directly.
NEED HELP?
If you have any questions, contact us at info@2ndskinthelabel.com.