We would love for you to be 100% happy with your 2NDSKIN purchase but if in the case your purchase is not quite right for you, please submit your return through our returns portal here.
2NDSKIN THE LABEL OFFERS:
- Instant refunds of up to $1500 with REFUNDID on FULL PRICE items (within Australia only)
- Refund or online store credit on FULL PRICE items purchased via credit card, debit card or Paypal. Please initiate your refund/exchange via our Returns Portal.
- All returns will charged be a flat fee processing fee of $15.
CONDITIONS FOR RETURNS:
- Items must be returned within 14 days from the day your order is received.
- All original tags must remain attached
- Item(s) must be unworn and returned in original condition
- Return shipping is at the cost of the customer.
KLARNA & AFTERPAY
Any full priced items purchased with Klarna or Afterpay are eligible for a credit note* or an exchange* to the full value of the original purchase, or a refund less 8% service fee (please email us at firstname.lastname@example.org if you wish to opt for the refund minus the 8% service fee).
We are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance to our return conditions.
Online Credit Notes are valid for 1 year from date of issue.
WELCOME CODE AND FIRST TIME PURCHASE CODE
All items purchased using a “welcome” code or “First time purchase” discount code are eligible for a refund, credit note* or an exchange*, subject to our returns policy.
PROMOTIONAL/SALE DISCOUNTS & CODES
All full priced items purchased using any other promotional/sale codes other than “First time purchase/welcome” codes (eg WELCOME15) are only eligible for credit notes* or exchange*, subject to our returns policy.
OUTLET SALE ITEMS
Outlet sale items often include sample items, past season styles or items with small defects which have been discounted accordingly. Please select carefully, as all sale items are considered final sale. No returns or exchanges will be accepted on final sale items unless they are deemed faulty when received.
We pride ourselves on maintaining high standards in quality & all our garments are thoroughly checked prior to dispatch. In the unlikely event of a manufacturing fault, we will gladly repair the item & if the fault is irreparable, we will replace or refund if a replacement is unavailable, at no cost to you.
Please be aware that due to the nature of the natural tanning process in leathers each leather hide is different and therefore slight colour variances and blemishes occur and are not considered a fault. Should you receive an incorrect or faulty product, please contact us immediately at email@example.com.
Returns to 2NDSKIN The Label are for items bought via our website only. If you have purchased a 2NDSKIN piece from a stockist you will need to contact them directly as each store will have their own Returns Policy/Terms and Conditions
Need help? Please contact us at firstname.lastname@example.org for further support.